Atmos Energy InterCombi HE32 User Manual download pdf (Page 6)

Atmos Warranty – Short version

1. Atmos Warranty is against any material, construction or operation faults

that are found to be of original manufacturing origin. A full statement of

the Atmos Warranty is available (www.atmos.uk.com or 01327 871990).

2. Atmos boiler warranty is, subject to conditions; two years from date of

invoice, or 12 months from date of installation; whichever is the later.

The warranty shall be 2 years for replacement parts and associated

labour, thereafter any warranty period shall cover parts only. The heat

exchanger warranty is 10 years in total, including the first two years

parts and labour warranty. For purchases before 01/01/08 this extended

period was 5 years.

3. We guaranty the free redelivery of parts covered by the warranty. Any

alleged faulty part must be returned to Atmos carriage prepaid. Carriage

will be credited if the part is found to be manufacturer’s fault.

4. Any claim must be accompanied with the serial number of the product.

5. All products must be used in an appropriate application and manner.

This includes but is not limited to; correct boiler sizing, system design,

system cleansing and use of corrosion inhibitors. Where appropriate

and always in areas of “hard water” (in excess of 200 ppm) an approved

water conditioner device must be fitted (in accordance with Building

Regulations)

6. Completion of the Benchmark Checklist & Service Record is a condition

of the boiler warranty (Customer’s statutory rights not affected); which

must be completed and supplied to Atmos if required. The Warranty

card must be completed and the signed Atmos copy received within 8

days of installation. By signing the Warranty card the buyer agrees that

the goods have been delivered in a satisfactory condition.

Exceptions

7. In the event of full payment for a product not being received, Atmos

shall be discharged from all further contractual or warranty obligations.

8. Surface and/or transport damage are outside the scope of this warranty.

9. Any warranty provision shall not apply if Atmos determine that the fault

is due to improper application, use, neglect, accidental damage or

injudicious treatment, non-observance of instructions contained in

Atmos Manuals; or due to improper repair, adjustment, installation or

maintenance; or due to work carried out by unqualified engineers. The

warranty also lapses if the Atmos boiler has not had a yearly service in

accordance with instructions.

10. This warranty shall not apply if the fault is caused by scale, failure or

abnormality of gas or water supply, or impact of any external influence

that adversely affects the normal operation of the product. This shall

include but not be restricted to dehydration, abnormal or high voltage,

and hard water.

11. Excluded parts: ignition & ionisation probe, glass fuse, and air vent.

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Atmos Energy InterCombi HE32 User Manual Page 6

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